October 16, 2021

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Three energy firms that have stopped taking on new customers as prices soar

Utilita, Neo Energy and Igloo have all stopped taking on new customers, while Good Energy says it won’t take on customers from energy firms that have gone bust in recent weeks

Energy firms are struggling under rising gas prices
Energy firms are struggling under rising gas prices

A number of energy firms have stopped taking on new customers as the supplier crisis engulfing the industry continues.

In this month alone, six firms have entered insolvency, affecting nearly 1.5million people.

PfP Energy and MoneyPlus Energy both collapsed on September 7, followed by Utility Point and People’s Energy on September 14.

Green and Avro Energy were the next to go under, both ceasing to trade on September 22.

Energy companies are struggling to shoulder the costs of rising gas prices which are rising at eye-watering rates.

Demand for gas has soared as countries emerge from the pandemic and a cold winter in Europe last year has put pressure on supplies.

Since January, gas prices in the UK have risen 250% – including a 70% jump from August alone.

Energy bills will be higher this winter due to a surge in demand for gas



The energy price cap is increasing from this Friday (October 1) meaning a rise in energy bills for 15million households.

Those on default tariffs paying by direct debit will see an increase of £139 from £1,138 to £1,277.

Prepayment customers will see a rise of £153 from £1,156 to £1309.

Which energy suppliers are not taking on new customers?

Utilita, which supplies energy to around 800,000 homes in the UK, has confirmed it isn’t taking on new customers right now.

The energy firm tweeted the news, saying: “As a result of current situation, we’ve made the decision to stop selling to new customers for the time being – as our current customers are our top priority.”

When you go on the Utilita website, it has replaced its sign up option with a button to join its “waiting list” for when it starts taking on new customers again.

Neo Energy has a notice on its website that it is not accepting new energy customers. Again, you can choose to sign up to its waiting list instead.

The message reads: “We are currently not onboarding. Please join our waiting list and we will let you know once we are ready to offer you one of the cheapest tariffs on the market again.”

Igloo has also confirmed it is not currently taking on new customers.

It said: “With unprecedented wholesale prices, we have taken this decision to allow our teams to focus on those customers we already supply.”

Separately, Good Energy, has said it will take on new customers – but it won’t rescue customers from failed energy suppliers.

This means you can still sign up to it, but it won’t automatically switch you over to its service if your supplier has just gone bust.

What to do if your energy supplier goes bust

If your energy firm collapses, the advice from Ofgem is to sit tight and wait until your new supplier contacts you.

You should wait until you know which firm you’ve been moved to before you decide to look into switching elsewhere.

In the meantime, take a meter reading for when your new supplier contacts you so it can correctly bill you.

It is important to check prices as soon as you know which deal you’ve been moved to, as you may not necessarily be transferred over to the cheapest supplier.

You won’t be charged exit fees for switching away from your new energy provider.

The good news is, your energy supply will continue as normal while Ofgem is deciding which energy firm to move you to.

Ofgem also says any credit balances will be protected, so you shouldn’t be left out of pocket.

There are fears rising energy costs will hit the most vulnerable


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Energy suppliers that have collapsed in the past 12 months

Here are all the energy suppliers than have collapsed and ceased trading since September 2020 :

  • Effortless – September 2020
  • Tonik Energy – October 2020
  • Yorkshire Energy – December 2020
  • Simplicity Energy – January 2021
  • Green Network Energy – January 2021
  • Hub Energy – August 2021
  • PfP Energy – September 2021
  • MoneyPlus Energy – September 2021
  • Utility Point – September 2021
  • People’s Energy – September 2021
  • Green – September 2021
  • Avro Energy – September 2021

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