‘Elden Ring’ publisher Bandai Namco apologizes, promises to fix FPS and other performance issues

“Elden Ring” publisher Bandai Namco has issued an apology shortly after the game release and recognized that the game frame rate and performance issues are something that needs to be addressed. The good news is the company promised to work on it, along with other early issues.

“We are currently experiencing some issues that are preventing the game from playing properly under some conditions,” Bandai Namco said in a blog post on Friday, the same day “Elden Ring” was released. “We apologize for any inconvenience this may cause and ask for your patience.”

Bandai Namco cited four “main items to be revised,” including the frame rate and performance issues that have been more common in the PC version of “Elden Ring.” The publisher did not provide a specific timeline for when these problems are getting fixed. For now, the company left PC gamers with the advice of updating their graphics card drivers in the hopes that it will “significantly improve performance.”

Critics have raved about “Elden Ring” and have given the new dark fantasy RPG very high scores, but it did not take long before PC gamers noticed some crucial performance issues. While the game quickly amassed more than 740,000 concurrent users on Steam on Friday (the day of its release), its user reviews on the digital store are currently mixed.

More than 34,000 Steam users have reviewed the game as of this writing, and 39 percent of them do not recommend playing the highly anticipated title in its current form. One gamer warned fellow Steam users before getting “Elden Ring” on PC, saying it does not feel optimized for the platform and that frame rate stutters were noticeable when exploring open areas. Another Steam user noted that the game is “struggling to maintain” a 60 frames-per-second performance at 1080p resolution even though they are using a GeForce RTX 3080 GPU.

Unreliable mouse sensitivity is another PC-related issue observed by “Elden Ring” players, but Bandai Namco said it would release a patch “in the near future” to address it. The publisher will also fix an issue that prevents Easy Anti-Cheat from loading for Steam account names with multi-byte characters.